You have questions, we have answers.
CLIENT SERVICES HOURS: Monday through Friday from 9am EST to 6pm EST.
Closed weekends and major holidays. We will return your message promptly during business hours.
**Important: If you have a question about an EXISTING ORDER THAT HAS ALREADY BEEN PAID FOR: You must place a support ticket below. You an also call our main office line at 904-515-6698 [press option 0]. If all of our reps are on the phone, LEAVE A VOICEMAIL so we can call you back ASAP! Our office hours are Monday through Friday from 9am to 6pm EST.
DO NOT CALL OR TEXT YOUR SALES REP with questions about existing orders that have been paid. You must go through our client services division with a support ticket below or call the main office line above. We look forward to serving you! Thanks so much. **
- Help with pulling your tradeline through (NOTE please ensure you follow the address modification instruction in the email from firstname.lastname@example.org. Most tickets we get are from clients not following the instructions we initially emailed them. Check the email you used when you placed the order)
- Report a potential non-posting issue
- Question or comments about your order
- Ask when your tradeline will report
- General technical help with the website or order form