If you have a question about an EXISTING ORDER THAT HAS ALREADY BEEN PAID FOR: You must place a support ticket below. You may call our main office line at 904-515-6698 (which they will guide you to fill out a support ticket.) DO NOT CALL OR TEXT YOUR SALES REP with questions about existing orders that have been paid. You must go through our client services division with a support ticket below or call the MAIN OFFICE LINE above where they will guide you to fill out a support ticket. Thanks so much.
If you’ve come across a question, hiccup, or delay, let us know using the form below! Or you can call us and we will guide you through the support ticket >>904-515-6698.
Hiccups don’t happen often, but when they do, we’re always here to help! Please submit a support ticket for the following things:
- Help with pulling your tradeline through (NOTE please ensure you follow the address modification instruction in the email from firstname.lastname@example.org. Most tickets we get are from clients not following the instructions we initially emailed them. Check the email you used when you placed the order)
- Report a potential non-posting issue
- Question or comments about your order
- Ask when your tradeline will report
- General technical help with the website or order form