You have questions, we have answers.
CLIENT SERVICES HOURS: Monday through Friday from 9am EST to 6pm EST.
Closed weekends and major holidays. We will return your message by email during business hours.
**Important: If you have a question about an EXISTING ORDER THAT HAS ALREADY BEEN PAID FOR: You must place a support ticket below. Our office hours are Monday through Friday from 9am to 6pm EST.
DO NOT CALL OR TEXT YOUR SALES REP with questions about existing orders that have been paid. You must go through our client services division with a support ticket below. We look forward to serving you! Thanks so much. **
If you’ve come across a question, hiccup, or delay, let us know using the form below! Hiccups don’t happen often, but when they do, we’re always here to help! Please submit a support ticket for the following things:
- Help with pulling your tradeline through (NOTE please ensure you follow the address modification instruction in the email from firstname.lastname@example.org. Most tickets we get are from clients not following the instructions we initially emailed them. Check the email you used when you placed the order)
- Report a potential non-posting issue
- Question or comments about your order
- Ask when your tradeline will report
- General technical help with the website or order form
Our responses will take place back to the email address you provide in your support ticket. Please note that our office hours are Monday through Friday from 9am to 6pm EST (and off major holidays). We take our customer service super serious and respond back to everyone, and promptly.